Job description
The Company
Our client is an iconic 5-star deluxe hotel that has been part of the Singapore skyline and is located in the heart of the city.
The Role
Within the hotel strategy's framework, the person in charge is to implement and use RM methods, processes, tools and systems across the hotels to optimize revenue and profit. Thie position will report directly to the Executive Director of Revenue.
REVENUE MANAGEMENT STRAGEGY SUPPORT
Support the Hotel Management and Executive Director of Revenue Management to develop and maintain the hotel strategy (in terms of business mix and pricing by season and type of day) for the future periods through cooperation with sales & marketing team and optimal use of revenue management systems and channels.
REVENUE MANAGEMENT PERFORMANCE
Analyse in detail the hotels results and performance (average rates, occupancy rates, RevPAR..). Survey the market and competitors in terms of performance (RevPAR Index, market penetration…), pricing and availability as a basis for future tactical decisions with the Hotel GM. Run scenarios to determine optimized actions for contracts and business mix changes o Perform both high level and by day forecast for both hotels and manage the forecast adjustments, uploading and reporting through hotel group systems.
PRICING, PLANNING & DISTRIBUTION OPTIMISATION
Take daily decisions to optimize the hotel turnover. Decisions in terms of pricing, inventory management (RMLs open/close), group quotation, distribution channels... Ensure that these recommendations are implemented in reservation and reception, and that systems (PMS, CRS, RMS) are updated accordingly.
PMS/CRS MANAGEMENT & OPIMISATION
Maintain and optimize reservation systems including Opera Cloud and CRS with accurate tracking and delivery of rates to all distribution channels.
REVPRO CULTURE
Ensure that a “RevPRO culture” is spread in the hotel, through the animation of weekly Revpro meetings and regular coaching and training sessions for the hotel teams
TEAM DEVELOPMENT & GROWTH
Provide coaching and development for the Revenue Management team to support career progression and growth.
OTHER RESPONSIBILITIES
Pricing and distribution loading across all systems and tools
Cover responsibilities for the Executive Director of Revenue Management when out of the office
All other duties as required
The Person
Minimum of 6 years of relevant experience in the Revenue Management
Strong working knowledge of IDEAS, OPERA CLOUD and other revenue management related platforms and systems
Strong working knowledge of Microsoft Office including PowerPoint and Excel
Results Orientated
Analytical/Conceptualization/Strategic Thinking
External and internal environment understanding
Ability to work effectively and contribute in a team
Great communication, presentation and influencing skills
Customer/Commercial focus
Team support and development mindset for the team
Multicultural awareness and able to work with people from diverse cultures
Flexible and able to embrace and respond to change effectively
Self-motivated and energetic
