Job description
The Company
Our client is an iconic 5-star deluxe hotel that has been part of the Singapore skyline and is located in the heart of the city.
The Role
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Support the Hotel Management and Director of Revenue Management to deliver the hotel strategy in terms of reservation trends and performance.
Analyze in detail the key performance indicators for the call centre including conversion, average call time, abandon rate, call quality and guest experience.
Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
Maintain and optimise reservation systems with accurate tracking and delivery of rates to all distribution channels.
Ensure that a “RevPRO culture” is spread in the hotel, through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams
Provide coaching and development for the Reservations teams to support career progression and growth.
Pricing and distribution loading across all systems and tools
Manage relationship with Call Centre Management
The Person
Minimum of 6 years of relevant experience in the reservations
Strong working knowledge of CRS, PMS or distribution systems
Results Orientated
External and internal environment understanding
Ability to work effectively and contribute in a team
Great communication, presentation and influencing skills
