Job description
Overview
We are seeking a highly experienced and results-oriented Reservations Manager to join our iconic 5-star deluxe hotel located in the heart of a major city. The successful candidate will play a crucial role in supporting the Hotel Management and Director of Revenue Management to deliver the hotel strategy in terms of reservation trends and performance.
Responsibilities
Support the Hotel Management and Director of Revenue Management to deliver the hotel strategy in terms of reservation trends and performance.
Analyze key performance indicators for the call centre including conversion, average call time, abandon rate, call quality, and guest experience.
Maintain high levels of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
Maintain and optimize reservation systems with accurate tracking and delivery of rates to all distribution channels.
Spread a "RevPRO culture" in the hotel through the animation of weekly yield meetings and regular coaching and training sessions for the hotel teams.
Provide coaching and development for the Reservations teams to support career progression and growth.
Pricing and distribution loading across all systems and tools.
Manage the relationship with Call Centre Management.
Qualifications
Minimum of 6 years of relevant experience in reservations.
Strong working knowledge of CRS, PMS, or distribution systems.
Results-oriented with an understanding of the external and internal environment.
Ability to work effectively and contribute in a team.
Great communication, presentation, and influencing skills.
Day-to-Day
The successful candidate will be responsible for analyzing performance indicators, maintaining reservation systems, providing coaching and development for the reservations teams, managing pricing and distribution loading, and fostering a "RevPRO culture" in the hotel.
Benefits
Competitive salary
Health and wellness benefits
Career development opportunities
Dynamic and diverse work environment
If you are a highly motivated and experienced Reservations Manager with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
