Job description
The Company
Our client is a leading 5-star international hotel in Singapore synonymous for luxury and the well-being of guests.
The Job
The position is responsible for the establishment and execution of clear short term and long-term goals to ensure the Spa is recognized as one of the finest resort Spas. These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Director is responsible for the daily leadership of the Spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities are in keeping with positioning.
OVERSEE AND MONITOR DAILY SPA OPERATIONS
Lead Spa team to maximize treatment bookings and yield management
Facility walk-through to ensure that standards are met
Ensure adherence of department and facility policies
Establish professional business relationship with all vendors and increase Spa product inventories
PROVIDE SPA / FITNESS EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTIONS
Lead the team on a by personalizing the guest experience at the Spa
DRIVE SPA REVENUE AND COST CONTROL
Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently
Lead in implementation of 12-month marketing plan
Identify new business and marketing opportunities
Assist in the implementation of 12-month public relations program (calendar of events, media etc.)
Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required
Promote and sell customized Spa programs to conference groups as required
Meet with group meeting planners to sell Spa facility and programs as required
Fiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facility
Approve payroll hours and hotel administered service charges / gratuity reports
Review / approve purchase requisitions
Prepare operations and capital improvement budget preparation
Review expenditures to ensure that they are kept within operating budgets
Review / approve all invoices before payment
Review remuneration of salaried colleagues and independent contractors
Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services
MANAGEMENT AND LEADERSHIP OF THE SPA TEAM
Recruit, train, develop and motivate members of the Spa team
Ensure the establishment and execution of all departmental goals
Ensure all safety practices of the spa are adhered to by entire Spa team
Conduct discussions /performance reviews with Spa team
INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM
Act as a spokesperson for the Spa and the Brand
Facilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property Maintenance
Provide a level of Safety & Security for all guests/members
Develop own knowledge and skills to grow as a business partner and leader
The Person
Bachelor's degree in business administration or Spa Management
Minimum of 5 years of progressive experience in management position in Spa
Experience in the hospitality industry is an asset
Experience and education is one of the Spa disciplines of fitness or therapy is a significant asset
Strong working knowledge of Microsoft Outlook, Microsoft Office
Strong communication skills with all levels of colleagues/guests
Interpersonal skills to deal with guests and colleagues issues
Good problem-solving skills and effective decision maker
Adaptable to multicultural needs and diversity of cultures
Excellent leadership skills – collaborative, enabling, and entrepreneurial
Career focused, wanting to grow and develop, self-driven
Computer literacy in Word and Excel
Good attitude, trustworthy and independent
Prior experience with Spa Renovation Projects
